Weclome to Teletherapy

Valued client,

 

We appreciate everyone’s participation, patience, and support this past week as we rolled out teletherapy and implemented new hygiene standards in our offices.  At the end of this past week, and after lots of consideration, we have decided to close our store front offices and continue therapy by Telehealth only until May 1.  We do this to protect you, our clients, and our therapists and their families. We will continue to re-evaluate in conjunction with the CDC and US government directions.

For the time being, let's enter the brave new world together!!  Take a deep breath and lower your anxiety.  This is going to be fine.  Below is a "how to" and FAQ combo.  We know this will NOT exhaust all questions, but send in your questions and we will add to this list.  

  • FAQs

    Answers to the "how do we..." questions

  • "How to" videos

    Watch our videos on how teletherapy works.

  • Get in touch

    Contact us if you have further questions or to book an appointment

 

QUESTION:  How will we do Teletherapy?

 

ANSWER:  Our Telehealth platform is through Theranest.  Below are two videos, the left one on a Mac and right one on a HP to walk you through how easy to use this platform really is.  Theranest teletherapy can also be used on a phone.  If you do not have the capability to use Theranest Teletherapy, Gov.Abbott and the Texas Dept of Civil Liberties are allowing us to use FaceTime and regular phone conversation for substitutes.  Also, if you are hearing impaired, please talk to your therapist.  Zoom facilitates closed caption and will be a better option for you.

We suggest you find a private space in your home or car for tele therapy.  Many of you have kids at home and are homeschooling and working remotely.  Talk about these challenges with your therapist so you can come up with solutions.

Frequently asked questions

How do we do Teletherapy?


Our Telehealth platform is through Theranest. Below are two videos, the left one on a Mac and right one on a HP to walk you through how easy to use this platform really is. Theranest teletherapy can also be used on a phone. If you do not have the capability to use Theranest Teletherapy, Gov.Abbott and the Texas Dept of Civil Liberties are allowing us to use FaceTime and regular phone conversation for substitutes. Also, if you are hearing impaired, please talk to your therapist. Zoom facilitates closed caption and will be a better option for you. We suggest you find a private space in your home or car for tele therapy. Many of you have kids at home and are homeschooling and working remotely. Talk about these challenges with your therapist so you can come up with solutions.




How do you do Teletherapy with kids?


We have collaborated on a number of ideas to make Teletherapy engaging and productive for our younger clients. We have created activities, games, and bibliotherapy, etc to use. Your therapist will let you know what materials will be needed, like paper and crayons for example. We suggest a secluded spot where your child can have minimal distractions. At Counseling4Life, we host a group supervision session for therapists training to become Registered Play Therapists. In the coming weeks, this group will devote its time and creative energy to make the Teletherapy experience the best it can be for our clients.




How will paperwork and payments be collected?


Paperwork: We are currently working on setting up an online Portal for paperwork. We expect this to be up by Monday, March 23, 2020. We will post instructions here on this website on how to use it. Payment: Regarding payment, we will charge you card on file through Theranest for your copay or the amount owed.





 

"How to" videos

Mac- Step by Step Theranest Teletherapy Video
HP - Teletherapy with Theranest
 

Get in touch

Our admin offices will still be open to take your calls and questions.  If you get our voicemail, please leave a message and we will get back to you.  Our office hours will be:

Monday - Thursday  9:00am - 4:00pm

Friday - 9:00am - 3:00pm

Counseling4Life, LLC, Texas

North Central

San Antonio Office

16607 Blanco Rd,

Ste 1404, San Antonio,

TX. 78232

West Side 

San Antonio Office

11153 Westwood Loop,

Suite 117, San Antonio,

TX. 78253

Victoria

303 E. Airline Rd,

Ste 2, Victoria, TX 77901

Call us today at 210.209.0642
(Se Habla Español)
Open Monday to Friday 8-9am, Saturday 9-6pm
Or complete the form below:

play therapy, child therapy, couples counseling, marital counseling, depression, anxiety, EMDR, trauma, faith-based counseling, christian counseling, adolescent counseling, parenting, premarital counseling, addition, recovery, co-dependency, family counseling, PTSD, ADD, how to manage life better, how to mange stress, parent with skills, getting past your trauma, play is a child's language

© 2013 by Counseling4Life, LLC